Returns, Exchanges, Cancellations, and Refund Policy

2.1 Contact us before returning a product

If you have a concern with a product or delivery, contact Pillitteri before returning, exchanging, or disposing of the product or requesting a refund. Email winery@pillitteri.com with the order number and relevant details. Unless a longer period is required by law, delivery issues must be reported within 72 hours of the scheduled delivery date. An authorization or acknowledgement from us is not an admission of liability and does not waive our right to inspect or investigate the claim.

2.2 Defective, damaged, missing, or incorrect products

Where a product is defective, damaged other than by an excluded transit-freezing risk, missing, or incorrectly supplied, we will assess the circumstances and provide the remedy required by law. Where the law permits us to choose the remedy, we may replace the affected product, issue a refund or store credit, arrange a return, or provide another reasonable resolution. We may decline a voluntary remedy where the product was mishandled, stored improperly, consumed after the issue became apparent, altered, or damaged after delivery.

2.3 Non-defective products and in-person returns

For non-defective products, bottles must be returned in person to the winery for any approved refund or exchange. We do not arrange or pay return shipping for non-defective products. Transportation of the customer and product to the winery is at the buyer's expense. Products must be unopened, in saleable condition, and accompanied by proof of purchase unless applicable law requires otherwise. Approval is subject to inspection, product eligibility, inventory, and these Terms.

2.4 Shipping charges

Original shipping and handling charges are non-refundable once the order has been delivered, except where reimbursement is required by law or expressly approved by Pillitteri. Return, redelivery, and exchange transportation costs for non-defective products are the buyer's responsibility.

2.5 Price changes, promotions, gifts, and promotional exchanges

We do not provide retroactive refunds or price adjustments because a product price changes or a promotion begins after purchase, and we cannot guarantee that prices will remain unchanged. The best way to learn about upcoming promotions is to subscribe to marketing communications where consent is provided or follow our social-media accounts.

If you ask to exchange a previously purchased product for one that is later promoted, the exchange must be completed in person at the winery, all transportation is at the buyer's expense, and we cannot guarantee availability. Where permitted by law, a reasonable restocking fee may apply; any such fee will be disclosed before the voluntary exchange is completed. Value-added items, gifts with purchase, vouchers, or other promotional benefits are available only during the advertised promotional period and will not be provided retroactively for earlier purchases.

Promotions, prices, and remedies may differ between the online store and the winery retail store. Unless expressly stated, an online promotion is not available in store and an in-store promotion is not available online. Concerns about an in-store purchase must be sent to winery@pillitteri.com and will be managed by our in-store purchase team.

2.6 Refund method and processing

Approved refunds are normally issued to the original payment method. Processing and posting times depend on our payment processor and the customer's financial institution. A refund is not complete until it has been accepted and posted by the applicable processor or institution. This does not alter a refund deadline imposed by law.

2.7 Booking cancellations

We require at least 48 hours' notice to request cancellation of a booking. The cancellation must be made in writing by replying to the booking confirmation email or emailing winery@pillitteri.com. Refund, rescheduling, deposit, group, late-cancellation, and no-show consequences remain subject to the terms disclosed for the specific booking and applicable law.

2.8 Statutory rights

This voluntary policy does not replace or restrict mandatory rights relating to internet agreements, late delivery, misrepresentation, unfair practices, defective goods, warranties, refunds, or other consumer protections. If a term in this policy conflicts with a non-waivable legal right, the legal right prevails to the extent of the conflict.