Refund policy

Returns, Cancellation, Exchange & Refund Policy

If you have any concerns with the products you’ve received, please contact Pillitteri Estates Winery prior to return, refund, or exchange of product. The winery must be notified of any issues with deliveries within 72 hours of the scheduled delivery date. Exchange Policy: Bottles need to be returned to the winery in person for a refund or exchange for non-defective products.  Due to high order volumes we are not arranging return shipping for exchanges or refunds at this time for non-defective products. Shipping charges are non-refundable once the product has been deemed delivered. Please contact the winery at: winery@pillitteri.com for any questions or to initiate a refund or exchange.

Booking Cancellations
To cancel a booking we require 48 hours notice. Booking cancellations must be done in writing by replying to the confirmation email to winery@pillitteri.com for more information on booking cancellation please email winery@pillitteri.com.

Price Changes and Promotions

We do not provide refunds for price changes that occur on our products.  We cannot guarantee that a pricing change will not occur.  The best way to be informed of an upcoming promotion or pricing change is to sign up for our email newsletter or follow us on social media.  If you wish to exchange a product for one that has gone on promotion you must do so in person at the winery, any transportation of you or the product to the winery is at the buyers expense and we cannot guarantee the availability of the product you wish to exchange.  Please also note that in some cases a restocking fee may be applied for an exchange of this kind.  We cannot honour value-added items or gift with purchase promotions for product purchased outside of the advertised promotional period.  We cannot honour in-store  promotions or price changes in-store and any dispute over in-store purchases must be made to winery@pillitteri.com and managed through our in-store purchase teams.

for any issues or inquiries please email the winery at winery@pillitteri.com