Cancellation policy
IN-WINERY SIGN UP INCENTIVES AND GIFTS (E.g. vouchers, special gift, one time offers, complimentary meal or other)
A member may not cancel their membership immediately following the sign-up if they sign-up in person at the winery and receive an added value item when signing up such as a gift card, voucher, additional wine, gift with purchase, complimentary meal or any other value add when signing up. Member must complete the first shipment.
Should a member attempt to cancel immediately after they receive a sign up gift and prior to the first shipment being sent, in effect attempting to use this as a scam to receive a free gift (eg. In their car once they leave the winery). They will be automatically billed the cancellation fee of: The cost of shipping for the first shipment ($20+ tax) AND the value of the gift, as determined by Pillitteri Estates Winery AND the cost of any complimentary experience provided at the winery. In this case regular cancellation fees and rules apply following the completion of the first delivery.
Subscriptions and Wine Club
All subscription services (including all Wine Club Memberships) from Pillitteri Estates Winery have a minimum of a 1 year term consisting of the number of wine deliveries agreed upon at time of purchase. Cancellation before the completion of this term will result in additional charges based on the shipping charge for the wines received and the cost of experiences undertaken when visiting the winery from the beginning of the subscription up to the point of cancellation.
When you purchase a subscription or wine club membership you will receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you will be charged for each of these deliveries at the repeating interval you have selected.
Some subscriptions will auto-renew at the end of your year of service. If you don’t want to renew a subscription you can cancel it after 1 year of wine deliveries (for quarterly subscription this is 4 deliveries, for by-monthly this is 6 deliveries, for monthly deliveries this is 12 deliveries). To cancel your subscription you may do so through your order confirmation email. It has a link to your subscription management portal. You can also email winery@pillitteri.com to advise us you would not like auto-renewal of your subscription.
If you want to change your subscription, you can do it at any time changes will be applied to the next unprocessed order. Your order confirmation emails have links to your order. You can manage your subscription from these emails or call us to assist you in changing your subscription or wine club membership.
Pausing or skipping a subscription will extend the length of the term to complete the paused periods delivery schedule. For example, pausing a subscription for 2 months will add 2 months to the term of the membership. The maximum length of time a subscription may be paused for is 6 months.
All Wine Club Members and Subscription purchasers must sign up for email mailing lists, this is to ensure we are able to communicate member information, special member offers, event details and updates in a timely and efficient manner. If a member opts out of our email newsletter they do so knowingly and cannot hold Pillitteri responsible for missing pertinent member offers and membership updates.
The Wine Club Member is responsible for all orders placed under their account. Members are not permitted to allow people not in their immediate household to place wine club orders and receive Wine Club benefits. The Wine Club Member must be present for Wine Club benefits to be honored, including when visiting the winery or BarrelHead Wine Pizza Patio. Orders placed under Wine Club Membership accounts must be paid for by the Named Wine Club Member and shipped to a residence of the Wine Club Member. Wine Club Memberships are not permitted to be shared among multiple households.
See our returns policy for more details on returns and refunds.