Wine Club and Subscription Policy

3.1 Scope, eligibility, and initial term

This section applies to all Pillitteri subscription services, including all Wine Club memberships. The member must meet the applicable legal drinking age, provide accurate account and payment information, and agree to recurring deliveries and charges. Unless the applicable offer expressly states otherwise, each subscription has a minimum initial term of one year consisting of the number of deliveries selected or agreed to at enrolment. The initial term is completed only after the required deliveries have been processed: four deliveries for a quarterly plan, six deliveries for an every-two-month plan, and 12 deliveries for a monthly plan.

3.2 Recurring deliveries, stored payment method, and charges

When you purchase a Wine Club membership or subscription, you authorize repeat deliveries at the duration and frequency selected and authorize us and our payment providers to store a payment credential securely and charge the payment method for each recurring order, including applicable product price, tax, shipping, and disclosed fees. Payment-card information is handled through payment providers and subscription systems; we may receive a token or limited payment details needed to administer the account. You must keep billing, payment, contact, legal-age, and delivery information current. If payment fails, we may retry the charge, request updated information, delay the shipment, suspend benefits, or cancel the subscription, subject to applicable law.

3.3 Automatic renewal

A subscription identified at enrolment or in the order confirmation as auto-renewing will renew after the initial term and continue at the selected delivery frequency until cancelled. Any non-renewing plan ends according to its disclosed terms. To prevent the next unprocessed renewal order, cancel through the subscription management portal linked in an order-confirmation email or email winery@pillitteri.com. We will provide any renewal notice required by applicable law. Cancelling stops future unprocessed orders; it does not automatically cancel or refund an order already processed.

3.4 In-winery sign-up incentives, gifts, and immediate cancellation

If a member attempts to cancel after receiving an in-winery sign-up benefit but before the first shipment is sent, the member authorizes us, to the extent permitted by law, to charge: (a) the first-shipment shipping cost of $20 plus applicable tax; (b) the value of the sign-up gift or benefit, as reasonably determined by Pillitteri and supported by the offer or ordinary retail value; and (c) the cost or stated value of any complimentary experience already provided. These amounts are intended to recover benefits already received and do not apply where a statutory cancellation right prohibits the charge. After completion of the first delivery, the regular early-cancellation rules in section 3.5 apply until the initial term is completed.

3.5 Early cancellation during the initial term

Cancellation before completion of the initial term may result in charges reflecting benefits already received, including shipping charges that were waived or subsidized for completed shipments and the stated or reasonable retail value of complimentary experiences, member benefits, gifts, vouchers, meals, or other incentives used from the beginning of the subscription to the cancellation date. We will not charge an early-cancellation amount prohibited by law, and the member may request a reasonable explanation of the calculation. Payment obligations and liabilities incurred before cancellation survive cancellation.

3.6 Pausing, skipping, and term extension

Pausing or skipping a subscription does not eliminate a required delivery; it extends the initial term so the member can complete the paused or skipped delivery schedule. For example, a two-month pause adds two months to the term. The maximum total pause is six months unless Pillitteri agrees otherwise in writing. A pause request applies only to an order that has not yet been processed.

3.7 Changes and cancellation procedure

You may request changes at any time through the subscription management portal linked in your order-confirmation emails or by contacting us. Changes apply to the next unprocessed order and are subject to inventory, plan availability, pricing, delivery, and legal requirements. You may also call us for assistance. To opt out of auto-renewal or cancel after completing the initial term, use the portal or email winery@pillitteri.com. Keep confirmation of the request.

3.8 Required service communications and optional marketing

A valid email address is required so we can send order confirmations, billing notices, delivery information, membership changes, safety or legal notices, and other communications necessary to administer the subscription. These service communications are not optional while the account remains active. Marketing messages, newsletters, special offers, and event promotions will be sent only where we have consent or another lawful basis. A member may unsubscribe from marketing at any time; doing so will not stop essential service messages, but the member may miss optional offers, promotions, or event announcements and may not hold Pillitteri responsible for missing those optional communications.

3.9 Member account, household, payment, and benefit restrictions

The named member is responsible for all orders and activity under the account and must protect account access. Memberships and benefits may not be shared among multiple households. Persons outside the member's immediate household may not place Wine Club orders or receive Wine Club benefits through the account. The named member must be present when in-person benefits are used, including at the winery or BarrelHead Wine Pizza Patio. Wine Club orders must be paid for by the named member and shipped to a residence of the member unless Pillitteri approves another arrangement in writing and the arrangement is lawful. We may request identification and may suspend or cancel benefits for suspected misuse, fraud, resale, or unauthorized sharing.

3.10 Returns, refunds, and benefit changes

Wine Club and subscription orders are subject to the Shipping Policy and the Returns, Exchanges, Cancellations, and Refund Policy above. Membership benefits, eligible products, experiences, operating hours, and availability may change where reasonably necessary, subject to the specific offer and applicable law. A material change will be communicated as required by law and will not remove a right that cannot lawfully be waived.