Shipping policy

Shipping and Delivery Policy

1.1 Delivery destinations, eligibility, currency, and taxes

Online ordering is currently available only for delivery to eligible addresses in Ontario, British Columbia, Manitoba, and Nova Scotia, where permitted by law and offered at checkout. We may add, remove, or restrict destinations, products, quantities, delivery methods, or postal codes on a case-by-case basis. All prices, delivery charges, and quotations are in Canadian dollars unless expressly stated otherwise. Applicable taxes are added as shown at checkout or on the order confirmation.

1.2 Cold-weather shipping and freeze-damage waiver

Freeze-damage waiver. Wine and other bottled beverages can freeze, expand, leak, or break when exposed to low temperatures. Couriers may hold or transport shipments in vehicles, depots, porches, or other locations that are not climate controlled. By asking us to ship an order during a period when freezing temperatures may occur, you acknowledge and accept this transit risk. To the fullest extent permitted by law, Pillitteri is not responsible for product damage caused by freezing or cold exposure after the order has been tendered to the carrier, and such damage is excluded from our voluntary return and refund policy and is at the buyer's expense. This waiver does not exclude a statutory right or any liability that cannot lawfully be excluded.

When temperatures in Niagara-on-the-Lake are extremely low, we may delay dispatch to reduce the risk of freezing. A delay is a protective measure, not a guarantee: we cannot monitor or control temperatures at every point in transit or at the destination. If an extreme freezing risk exists in your area and you want us to hold the order, include a clear request in the order notes or contact winery@pillitteri.com before the order is processed. If you direct us to proceed despite a recommended weather hold, the freeze-damage waiver applies. Weather holds may extend estimated delivery dates and will not, by themselves, constitute a failure to deliver on time where the delay is reasonable or permitted by law.

1.3 Age, identification, sobriety, and signature requirements

Alcohol may be ordered, purchased, received, and consumed only by persons who meet the legal drinking age in the place of purchase and delivery. In Ontario, the recipient must be at least 19 years old and must not be intoxicated. The purchaser is responsible for ensuring that an eligible adult is available to accept delivery. The delivery agent may require valid government-issued photo identification, may require more than one piece of identification where permitted, and may obtain a signature before releasing the order. Delivery may be refused or redirected if age, identity, sobriety, address, or other legal requirements cannot be confirmed.

1.4 Delivery methods, charges, and quotations

We choose the delivery method and carrier at our discretion in order to provide service at the rate quoted and to meet legal or operational requirements. If you request a specific carrier or service level, the delivery charge may differ from the amount initially quoted. Shipping and handling charges are based on factors that may include destination, product type, package size, weight, order value, and carrier rates, and will be shown or confirmed with the order. Online delivery quotations are based on then-current rates posted or supplied by major Canadian carriers and are subject to correction or change before dispatch. If a material delivery change is required, we may contact you by email or telephone before proceeding.

1.5 Processing and delivery estimates

Typical delivery time is approximately 7 to 10 business days after processing, but this is an estimate and not a guaranteed delivery date. Timing may be affected by order volume, inventory, weather, carrier backlogs, remote destinations, legal restrictions, service interruptions, holidays, or other circumstances beyond our reasonable control. Please contact us if you have not received a shipping notice or tracking information within five business days after placing the order.

1.6 Address accuracy, missed delivery, and returned shipments

You must provide a complete and accurate shipping address, recipient name, telephone number, email address, and any delivery information reasonably required. Alcohol cannot be left where lawful age and sobriety cannot be verified when verification is required. You are responsible for being available, following carrier notices, and arranging authorized redelivery or pickup. To the extent permitted by law, additional carrier, address-correction, redelivery, storage, or return-to-sender charges caused by an incorrect address, unavailable eligible recipient, refusal, or failure to collect may be charged to you. We may require payment of those charges before reshipment.

1.7 Delivery issues, loss, damage, and notice period

Inspect the order promptly on receipt. You must notify us of a missing, incorrect, defective, leaking, broken, or otherwise damaged delivery within 72 hours of the scheduled delivery date, and before returning or disposing of any product. We may ask for the order number, photographs of the product and packaging, a description of the issue, and preservation of the product and packaging while the claim is reviewed. Freeze damage is governed by section 1.2. Carrier tracking marked "delivered" may be considered evidence of delivery, subject to applicable law and any contrary evidence.

1.8 Curbside pickup and urgent orders

For same-day or next-day availability, contact the winery by telephone to ask about curbside pickup from our winery retail store. Availability, preparation time, pickup hours, identification, payment, and legal-age requirements must be confirmed directly and are not guaranteed by an online order.