Government Regulations
The Alcohol and Gaming Commission of Ontario regulates wineries’ sale and distribution of their products in Ontario. It has firm rules that apply to the sale and delivery of wine, most notably the requirement that alcohol can only be delivered to a person 19 years of age or older, who is not intoxicated. Therefore, the delivery agent acting on behalf of Pillitteri Estates Winery Inc. is obligated to ensure your age is 19+ (two photo IDs may be required, if the agent requests confirmation) and obtain your signature before handing over the order.

Freezing Damage Policy
Pillitteri Estates Winery is not responsible or liable for damage to product in transit due to freezing. Some couriers may leave shipped wine in non-climate-controlled environments and this may cause the wine to freeze. Please be aware that this damage is not covered in our return and refund policy and will be at the buyer’s expense. If the temperature in Niagara is extremely low at the time of shipping, we will delay shipment to protect from freezing. However, we cannot monitor temperatures at all points throughout transit. If there is an extreme freezing risk in your area and you would like to delay delivery, please make a note of it in your order and we will delay shipping of your order.

 

Delivery Policy
Delivery method is chosen at our discretion in order to provide delivery services at rates quoted.  If you request a specific courier service your shipping rates may vary from quoted shipping price. Online ordering only available to residents of Ontario, British Columbia, Manitoba and Nova Scotia over legal age. Shipping and handling costs are based on size of order and will be given at the time of order confirmation. All prices in CDN. Online quotes are subject to change and are based on current posted rates of majour Canadian couriers. If there is a change prior to delivery you will be notified by email of delivery changes.  Shipping Times are typically 7 to 10 business days however we cannot guarantee a delivery within this time. Please contact us only if you have not received your shipping notice or tracking information within 5 business days of placing your order. To get your wine same day or next day we suggest placing an order by phone for curbside pick up at our winery retail store.