Terms of service

ONLINE STORE TERMS AND POLICIES

Pillitteri Estates Winery Inc.

last updated: September 1, 2026

Please read these terms before ordering. The Shipping Policy (including the cold-weather freeze waiver), Refund and Exchange Policy, and Wine Club and Subscription Policy appear first because they contain the terms most directly affecting purchases, deliveries, recurring charges, and cancellations.

These Online Store Terms and Policies (the "Terms") apply to the Pillitteri Estates Winery Inc. websites, online store, accounts, purchases, bookings, Wine Club memberships, and subscription services. In these Terms, "Pillitteri," "we," "us," and "our" mean Pillitteri Estates Winery Inc.; "Site" means pillitteri.com, store.pillitteri.com, and related pages; and "Service" means the Site and the products, bookings, memberships, subscriptions, tools, and services made available through it.

By accessing the Site, creating an account, placing an order, making a booking, or enrolling in a membership or subscription, you agree to these Terms and to any additional terms presented at checkout or incorporated by reference. If you do not agree, do not use the Site or Service. Nothing in these Terms limits a right or remedy that cannot lawfully be excluded or waived under applicable consumer, privacy, liquor, or other law.

1. Shipping and Delivery Policy

1.1 Delivery destinations, eligibility, currency, and taxes

Online ordering is currently available only for delivery to eligible addresses in Ontario, British Columbia, Manitoba, and Nova Scotia, where permitted by law and offered at checkout. We may add, remove, or restrict destinations, products, quantities, delivery methods, or postal codes on a case-by-case basis. All prices, delivery charges, and quotations are in Canadian dollars unless expressly stated otherwise. Applicable taxes are added as shown at checkout or on the order confirmation.

1.2 Cold-weather shipping and freeze-damage waiver

Freeze-damage waiver. Wine and other bottled beverages can freeze, expand, leak, or break when exposed to low temperatures. Couriers may hold or transport shipments in vehicles, depots, porches, or other locations that are not climate controlled. By asking us to ship an order during a period when freezing temperatures may occur, you acknowledge and accept this transit risk. To the fullest extent permitted by law, Pillitteri is not responsible for product damage caused by freezing or cold exposure after the order has been tendered to the carrier, and such damage is excluded from our voluntary return and refund policy and is at the buyer's expense. This waiver does not exclude a statutory right or any liability that cannot lawfully be excluded.

When temperatures in Niagara-on-the-Lake are extremely low, we may delay dispatch to reduce the risk of freezing. A delay is a protective measure, not a guarantee: we cannot monitor or control temperatures at every point in transit or at the destination. If an extreme freezing risk exists in your area and you want us to hold the order, include a clear request in the order notes or contact winery@pillitteri.com before the order is processed. If you direct us to proceed despite a recommended weather hold, the freeze-damage waiver applies. Weather holds may extend estimated delivery dates and will not, by themselves, constitute a failure to deliver on time where the delay is reasonable or permitted by law.

1.3 Age, identification, sobriety, and signature requirements

Alcohol may be ordered, purchased, received, and consumed only by persons who meet the legal drinking age in the place of purchase and delivery. In Ontario, the recipient must be at least 19 years old and must not be intoxicated. The purchaser is responsible for ensuring that an eligible adult is available to accept delivery. The delivery agent may require valid government-issued photo identification, may require more than one piece of identification where permitted, and may obtain a signature before releasing the order. Delivery may be refused or redirected if age, identity, sobriety, address, or other legal requirements cannot be confirmed.

1.4 Delivery methods, charges, and quotations

We choose the delivery method and carrier at our discretion in order to provide service at the rate quoted and to meet legal or operational requirements. If you request a specific carrier or service level, the delivery charge may differ from the amount initially quoted. Shipping and handling charges are based on factors that may include destination, product type, package size, weight, order value, and carrier rates, and will be shown or confirmed with the order. Online delivery quotations are based on then-current rates posted or supplied by major Canadian carriers and are subject to correction or change before dispatch. If a material delivery change is required, we may contact you by email or telephone before proceeding.

1.5 Processing and delivery estimates

Typical delivery time is approximately 7 to 10 business days after processing, but this is an estimate and not a guaranteed delivery date. Timing may be affected by order volume, inventory, weather, carrier backlogs, remote destinations, legal restrictions, service interruptions, holidays, or other circumstances beyond our reasonable control. Please contact us if you have not received a shipping notice or tracking information within five business days after placing the order.

1.6 Address accuracy, missed delivery, and returned shipments

You must provide a complete and accurate shipping address, recipient name, telephone number, email address, and any delivery information reasonably required. Alcohol cannot be left where lawful age and sobriety cannot be verified when verification is required. You are responsible for being available, following carrier notices, and arranging authorized redelivery or pickup. To the extent permitted by law, additional carrier, address-correction, redelivery, storage, or return-to-sender charges caused by an incorrect address, unavailable eligible recipient, refusal, or failure to collect may be charged to you. We may require payment of those charges before reshipment.

1.7 Delivery issues, loss, damage, and notice period

Inspect the order promptly on receipt. You must notify us of a missing, incorrect, defective, leaking, broken, or otherwise damaged delivery within 72 hours of the scheduled delivery date, and before returning or disposing of any product. We may ask for the order number, photographs of the product and packaging, a description of the issue, and preservation of the product and packaging while the claim is reviewed. Freeze damage is governed by section 1.2. Carrier tracking marked "delivered" may be considered evidence of delivery, subject to applicable law and any contrary evidence.

1.8 Curbside pickup and urgent orders

For same-day or next-day availability, contact the winery by telephone to ask about curbside pickup from our winery retail store. Availability, preparation time, pickup hours, identification, payment, and legal-age requirements must be confirmed directly and are not guaranteed by an online order.

2. Returns, Exchanges, Cancellations, and Refund Policy

2.1 Contact us before returning a product

If you have a concern with a product or delivery, contact Pillitteri before returning, exchanging, or disposing of the product or requesting a refund. Email winery@pillitteri.com with the order number and relevant details. Unless a longer period is required by law, delivery issues must be reported within 72 hours of the scheduled delivery date. An authorization or acknowledgement from us is not an admission of liability and does not waive our right to inspect or investigate the claim.

2.2 Defective, damaged, missing, or incorrect products

Where a product is defective, damaged other than by an excluded transit-freezing risk, missing, or incorrectly supplied, we will assess the circumstances and provide the remedy required by law. Where the law permits us to choose the remedy, we may replace the affected product, issue a refund or store credit, arrange a return, or provide another reasonable resolution. We may decline a voluntary remedy where the product was mishandled, stored improperly, consumed after the issue became apparent, altered, or damaged after delivery.

2.3 Non-defective products and in-person returns

For non-defective products, bottles must be returned in person to the winery for any approved refund or exchange. We do not arrange or pay return shipping for non-defective products. Transportation of the customer and product to the winery is at the buyer's expense. Products must be unopened, in saleable condition, and accompanied by proof of purchase unless applicable law requires otherwise. Approval is subject to inspection, product eligibility, inventory, and these Terms.

2.4 Shipping charges

Original shipping and handling charges are non-refundable once the order has been delivered, except where reimbursement is required by law or expressly approved by Pillitteri. Return, redelivery, and exchange transportation costs for non-defective products are the buyer's responsibility.

2.5 Price changes, promotions, gifts, and promotional exchanges

We do not provide retroactive refunds or price adjustments because a product price changes or a promotion begins after purchase, and we cannot guarantee that prices will remain unchanged. The best way to learn about upcoming promotions is to subscribe to marketing communications where consent is provided or follow our social-media accounts.

If you ask to exchange a previously purchased product for one that is later promoted, the exchange must be completed in person at the winery, all transportation is at the buyer's expense, and we cannot guarantee availability. Where permitted by law, a reasonable restocking fee may apply; any such fee will be disclosed before the voluntary exchange is completed. Value-added items, gifts with purchase, vouchers, or other promotional benefits are available only during the advertised promotional period and will not be provided retroactively for earlier purchases.

Promotions, prices, and remedies may differ between the online store and the winery retail store. Unless expressly stated, an online promotion is not available in store and an in-store promotion is not available online. Concerns about an in-store purchase must be sent to winery@pillitteri.com and will be managed by our in-store purchase team.

2.6 Refund method and processing

Approved refunds are normally issued to the original payment method. Processing and posting times depend on our payment processor and the customer's financial institution. A refund is not complete until it has been accepted and posted by the applicable processor or institution. This does not alter a refund deadline imposed by law.

2.7 Booking cancellations

We require at least 48 hours' notice to request cancellation of a booking. The cancellation must be made in writing by replying to the booking confirmation email or emailing winery@pillitteri.com. Refund, rescheduling, deposit, group, late-cancellation, and no-show consequences remain subject to the terms disclosed for the specific booking and applicable law.

2.8 Statutory rights

This voluntary policy does not replace or restrict mandatory rights relating to internet agreements, late delivery, misrepresentation, unfair practices, defective goods, warranties, refunds, or other consumer protections. If a term in this policy conflicts with a non-waivable legal right, the legal right prevails to the extent of the conflict.

3. Wine Club and Subscription Policy

3.1 Scope, eligibility, and initial term

This section applies to all Pillitteri subscription services, including all Wine Club memberships. The member must meet the applicable legal drinking age, provide accurate account and payment information, and agree to recurring deliveries and charges. Unless the applicable offer expressly states otherwise, each subscription has a minimum initial term of one year consisting of the number of deliveries selected or agreed to at enrolment. The initial term is completed only after the required deliveries have been processed: four deliveries for a quarterly plan, six deliveries for an every-two-month plan, and 12 deliveries for a monthly plan.

3.2 Recurring deliveries, stored payment method, and charges

When you purchase a Wine Club membership or subscription, you authorize repeat deliveries at the duration and frequency selected and authorize us and our payment providers to store a payment credential securely and charge the payment method for each recurring order, including applicable product price, tax, shipping, and disclosed fees. Payment-card information is handled through payment providers and subscription systems; we may receive a token or limited payment details needed to administer the account. You must keep billing, payment, contact, legal-age, and delivery information current. If payment fails, we may retry the charge, request updated information, delay the shipment, suspend benefits, or cancel the subscription, subject to applicable law.

3.3 Automatic renewal

A subscription identified at enrolment or in the order confirmation as auto-renewing will renew after the initial term and continue at the selected delivery frequency until cancelled. Any non-renewing plan ends according to its disclosed terms. To prevent the next unprocessed renewal order, cancel through the subscription management portal linked in an order-confirmation email or email winery@pillitteri.com. We will provide any renewal notice required by applicable law. Cancelling stops future unprocessed orders; it does not automatically cancel or refund an order already processed.

3.4 In-winery sign-up incentives, gifts, and immediate cancellation

Incentive-based sign-up condition. A member who enrols in person at the winery and receives a sign-up benefit - including a gift card, voucher, additional wine, gift with purchase, complimentary meal, complimentary experience, special one-time offer, or another item of value - may not cancel immediately after receiving the benefit without completing or paying the costs associated with the first shipment.

If a member attempts to cancel after receiving an in-winery sign-up benefit but before the first shipment is sent, the member authorizes us, to the extent permitted by law, to charge: (a) the first-shipment shipping cost of $20 plus applicable tax; (b) the value of the sign-up gift or benefit, as reasonably determined by Pillitteri and supported by the offer or ordinary retail value; and (c) the cost or stated value of any complimentary experience already provided. These amounts are intended to recover benefits already received and do not apply where a statutory cancellation right prohibits the charge. After completion of the first delivery, the regular early-cancellation rules in section 3.5 apply until the initial term is completed.

3.5 Early cancellation during the initial term

Cancellation before completion of the initial term may result in charges reflecting benefits already received, including shipping charges that were waived or subsidized for completed shipments and the stated or reasonable retail value of complimentary experiences, member benefits, gifts, vouchers, meals, or other incentives used from the beginning of the subscription to the cancellation date. We will not charge an early-cancellation amount prohibited by law, and the member may request a reasonable explanation of the calculation. Payment obligations and liabilities incurred before cancellation survive cancellation.

3.6 Pausing, skipping, and term extension

Pausing or skipping a subscription does not eliminate a required delivery; it extends the initial term so the member can complete the paused or skipped delivery schedule. For example, a two-month pause adds two months to the term. The maximum total pause is six months unless Pillitteri agrees otherwise in writing. A pause request applies only to an order that has not yet been processed.

3.7 Changes and cancellation procedure

You may request changes at any time through the subscription management portal linked in your order-confirmation emails or by contacting us. Changes apply to the next unprocessed order and are subject to inventory, plan availability, pricing, delivery, and legal requirements. You may also call us for assistance. To opt out of auto-renewal or cancel after completing the initial term, use the portal or email winery@pillitteri.com. Keep confirmation of the request.

3.8 Required service communications and optional marketing

A valid email address is required so we can send order confirmations, billing notices, delivery information, membership changes, safety or legal notices, and other communications necessary to administer the subscription. These service communications are not optional while the account remains active. Marketing messages, newsletters, special offers, and event promotions will be sent only where we have consent or another lawful basis. A member may unsubscribe from marketing at any time; doing so will not stop essential service messages, but the member may miss optional offers, promotions, or event announcements and may not hold Pillitteri responsible for missing those optional communications.

3.9 Member account, household, payment, and benefit restrictions

The named member is responsible for all orders and activity under the account and must protect account access. Memberships and benefits may not be shared among multiple households. Persons outside the member's immediate household may not place Wine Club orders or receive Wine Club benefits through the account. The named member must be present when in-person benefits are used, including at the winery or BarrelHead Wine Pizza Patio. Wine Club orders must be paid for by the named member and shipped to a residence of the member unless Pillitteri approves another arrangement in writing and the arrangement is lawful. We may request identification and may suspend or cancel benefits for suspected misuse, fraud, resale, or unauthorized sharing.

3.10 Returns, refunds, and benefit changes

Wine Club and subscription orders are subject to the Shipping Policy and the Returns, Exchanges, Cancellations, and Refund Policy above. Membership benefits, eligible products, experiences, operating hours, and availability may change where reasonably necessary, subject to the specific offer and applicable law. A material change will be communicated as required by law and will not remove a right that cannot lawfully be waived.

4. General Online Store Terms of Service

4.1 Overview and acceptance

Pillitteri operates the Site and offers its information, tools, products, and services conditioned on acceptance of these Terms and all policies and notices stated or incorporated here. These Terms apply to all users, including browsers, customers, vendors, merchants, content contributors, members, and subscribers. Any new Site feature, tool, resource, product, or service is also subject to these Terms. If these Terms are considered an offer, acceptance is expressly limited to them.

Our online store is hosted on Shopify Inc.'s e-commerce platform. Shopify and other providers support the Site, payment processing, subscription management, analytics, delivery, communications, and related functions, but Pillitteri remains the seller identified in the order confirmation unless expressly stated otherwise.

4.2 Age and lawful use

You represent that you are at least the age of majority and, for alcohol-related portions of the Service, at least the legal drinking age in your jurisdiction. You may not permit a minor or other ineligible person to purchase or receive alcohol through your account. You may not use the Service or products for an illegal or unauthorized purpose or violate any law, including liquor, consumer-protection, privacy, intellectual-property, export, sanctions, tax, and criminal law. A breach may result in immediate suspension or termination.

4.3 Accounts and security

You are responsible for maintaining the confidentiality of your credentials, restricting access to your device and account, and promptly notifying us of suspected unauthorized use. You are responsible for activity under your account to the extent permitted by law. We may require verification, reset credentials, suspend access, or refuse a transaction to protect customers, Pillitteri, or the Service.

4.4 General conditions and network transmissions

We reserve the right to refuse service, restrict access, or decline a transaction for any lawful reason. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contact made available through the Site without our express written permission. Headings are for convenience only and do not limit these Terms.

You understand that content you submit, other than payment-card information handled by payment providers, may be transmitted across multiple networks, may be unencrypted in some stages, and may be changed to conform to the technical requirements of networks or devices. Payment information is transmitted and stored through third-party systems using the security measures represented by those providers. No Internet transmission or storage system can be guaranteed completely secure.

4.5 Accuracy, completeness, timeliness, and historical information

Site material is provided for general information and may not always be accurate, complete, or current. It should not be the sole basis for a decision where primary, more accurate, more complete, or more timely information is reasonably available. Historical information is provided for reference and is not current. We may modify Site content at any time and, except as required by law, have no obligation to update it. Your reliance on Site material is at your own risk, subject to rights that cannot lawfully be excluded.

4.6 Products, services, availability, descriptions, and display

Some products or services may be available exclusively online, in limited quantities, or only in certain regions. Returns and exchanges are governed by section 2. We try to display product images, colours, labels, packaging, vintages, descriptions, and other details accurately, but displays and production changes may cause differences. We do not guarantee that a device will display colours accurately. Any offer is void where prohibited.

We may limit sales by person, account, household, address, payment method, region, jurisdiction, product, or order; set purchase limits; discontinue a product; or change descriptions and pricing before an order is accepted. We do not warrant that a product, service, information item, or other material will meet every expectation or that every Service error will be corrected. This paragraph does not exclude an express commitment in an accepted order or a mandatory warranty or consumer right.

4.7 Prices, taxes, promotions, and service changes

Prices and promotions may change without notice before order acceptance. We may modify, suspend, or discontinue the Service or any part of it at any time. To the fullest extent permitted by law, we are not liable for a price change, promotion change, modification, suspension, or discontinuance, but we will honour accepted orders or provide any cancellation, notice, refund, or other remedy required by law. Promotion-specific or contest rules apply in addition to these Terms and prevail for that promotion where they expressly conflict.

4.8 Orders, acceptance, billing, and account information

Your order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily constitute acceptance. We may accept, reject, limit, verify, hold, or cancel an order, including orders that appear fraudulent, unlawful, commercially unreasonable, made by dealers, resellers, or distributors, or placed through the same account, credit card, billing address, shipping address, household, or related identifiers to avoid limits. If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided.

You must provide and promptly maintain current, complete, and accurate account, billing, payment, purchase, recipient, and delivery information so we can complete transactions and contact you. You authorize the charges presented at checkout or in the applicable recurring plan. We will provide an electronic order confirmation or agreement containing the transaction details required by applicable law. Please retain it.

4.9 Errors, inaccuracies, and omissions

The Site or Service may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, shipping charges, taxes, transit times, inventory, and availability. We may correct, update, or clarify information and may change or cancel an affected order after submission, subject to applicable law. Except as required by law, we have no general duty to update, amend, or clarify information, and a stated update or refresh date does not mean all information was changed.

4.10 Optional tools and third-party services

We may provide access to third-party tools or services that we do not monitor or control. They are provided "as is" and "as available" without our endorsement or warranty. To the fullest extent permitted by law, we are not liable for loss arising from your use of an optional third-party tool. Use is at your own risk and discretion, and you should review the provider's terms and privacy practices. Future tools, resources, services, and features offered through the Site are subject to these Terms.

4.11 Third-party links, content, products, and transactions

The Service may include third-party material or links to websites not affiliated with Pillitteri. We are not responsible for examining or evaluating their content, accuracy, security, availability, policies, goods, or services and do not warrant or assume responsibility for them. To the fullest extent permitted by law, we are not liable for harm arising from a third-party website or transaction. Review the third party's terms and practices; direct complaints about third-party products or services to that provider.

4.12 Intellectual property

The Site and its text, graphics, photographs, designs, logos, trademarks, trade dress, product names, videos, software, data, and other content are owned by or licensed to Pillitteri and are protected by applicable intellectual-property law. Except for limited personal, non-commercial use of the Site, no right or licence is granted. You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, sell, frame, scrape, or commercially exploit protected content without prior written permission.

4.13 Comments, feedback, contest entries, and submissions

If you submit a contest entry, review, comment, idea, suggestion, proposal, plan, creative material, or other content (collectively, "Submissions"), whether requested or not and whether online, by email, by mail, or otherwise, you grant Pillitteri a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to edit, copy, publish, distribute, translate, adapt, display, perform, and otherwise use the Submission in any medium, subject to applicable privacy law and any specific contest terms. We are not obligated to keep a Submission confidential, pay compensation, or respond unless we expressly agree otherwise in writing.

We may monitor, edit, or remove content we reasonably determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, objectionable, infringing, or contrary to these Terms. You represent that your Submission is accurate, that you have the necessary rights, and that it does not infringe copyright, trademark, privacy, publicity, personality, or other rights; contain unlawful, abusive, obscene, defamatory, or misleading material; impersonate another person; use a false email address; misrepresent its origin; or contain malware. You are responsible for your Submissions. To the fullest extent permitted by law, we are not liable for content submitted by you or another user.

4.14 Prohibited uses

In addition to other restrictions, you must not use the Site, Service, or content:

• for an unlawful, fraudulent, unauthorized, obscene, or immoral purpose, or to solicit another person to commit an unlawful act;

• to violate an international, federal, provincial, territorial, state, or local law, regulation, rule, ordinance, order, or legal right;

• to infringe or violate Pillitteri's intellectual-property rights or the rights of another person;

• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or unlawfully discriminate on the basis of sex, gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or another protected ground;

• to submit false, misleading, deceptive, or impersonating information;

• to upload or transmit viruses, worms, malware, destructive code, or material that may affect the Service, a related site, another website, a network, device, or the Internet;

• to collect, use, disclose, or track another person's personal information without lawful authority;

• to spam, phish, pharm, pretext, spider, crawl, scrape, probe, reverse engineer, or use automated means contrary to our instructions or applicable law; or

• to interfere with, overload, disrupt, bypass, test, or circumvent the operation or security features of the Service, a related site, another website, network, or the Internet.

We may suspend or terminate access for a prohibited use and may preserve or disclose information where permitted or required by law.

4.15 Privacy

Personal information submitted through or collected in connection with the Site and Service is governed by the Privacy Policy in section 5 and any just-in-time notice provided when information is collected.

4.16 Disclaimer of warranties

To the maximum extent permitted by law, we do not guarantee that the Site or Service will be uninterrupted, timely, secure, or error free; that results will be accurate or reliable; or that defects will be corrected. We may suspend or remove the Service for periods of time or cancel it without notice where lawful. Your use of, or inability to use, the Site or Service is at your risk. Except as expressly stated by Pillitteri or required by law, the Site, Service, and products and services delivered through it are provided "as is" and "as available," without representations, warranties, or conditions, express or implied, including merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Mandatory statutory warranties and conditions are not excluded.

4.17 Limitation of liability

To the maximum extent permitted by law, Pillitteri and its parents, subsidiaries, affiliates, partners, directors, officers, employees, agents, contractors, interns, suppliers, service providers, subcontractors, and licensors will not be liable for any indirect, incidental, punitive, special, exemplary, or consequential loss or damage, including lost profit, revenue, savings, business opportunity, goodwill, data, or replacement cost, arising from or related to the Site, Service, product, content, transaction, third-party tool, or inability to use them, whether in contract, tort (including negligence), strict liability, statute, or otherwise, even if advised that the loss was possible. Where an exclusion or limitation is not permitted, liability is limited only to the maximum extent permitted by law.

4.18 Indemnification

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Pillitteri and its parents, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns from third-party claims, demands, liabilities, losses, and reasonable legal fees arising from your breach of these Terms or incorporated documents, unlawful use of the Service, Submission, violation of law, or infringement of another person's rights. This provision does not require a consumer to indemnify Pillitteri for Pillitteri's own breach, negligence, or unlawful conduct where such an obligation is prohibited or unenforceable.

4.19 Events beyond reasonable control

To the extent permitted by law, Pillitteri is not liable for delay or failure caused by events beyond its reasonable control, including severe weather, freezing conditions, fire, flood, crop failure, labour disruption, carrier delay, transportation interruption, power or telecommunications failure, cyber incident not caused by a failure to use legally required safeguards, government action, public-health emergency, war, civil disturbance, or shortage. We may suspend, delay, allocate, substitute where authorized, or cancel affected performance and will provide any notice or remedy required by law.

4.20 Suspension and termination

These Terms remain effective until terminated. You may stop using the Site at any time and may terminate an eligible Service in accordance with its cancellation terms. If, in our reasonable judgment, you fail or we suspect that you have failed to comply with these Terms, we may suspend or terminate access without notice where lawful. You remain liable for amounts properly due through the termination date. Provisions that by their nature should survive - including payment, intellectual property, Submissions, disclaimers, liability limits, indemnity, privacy, governing law, and accrued rights - survive termination.

4.21 Governing law and forum

These Terms and any separate agreement under which Pillitteri provides the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without giving effect to conflict-of-laws principles. Subject to any mandatory consumer right to bring a claim elsewhere, the parties submit to the courts located in Ontario and agree that proceedings may be brought in the judicial region serving Niagara-on-the-Lake, Ontario.

4.22 Severability, waiver, assignment, and interpretation

If a provision is unlawful, void, or unenforceable, it will be enforced to the fullest lawful extent and the unenforceable portion will be severed without affecting the remaining provisions. Our failure to exercise or enforce a right is not a waiver. You may not assign these Terms or an account without our written consent; we may assign them in connection with a reorganization, financing, merger, sale, or transfer of the relevant business, subject to applicable law. Headings are for convenience. To the extent permitted by law, no presumption against the drafting party applies solely because Pillitteri prepared these Terms.

4.23 Entire agreement and order of precedence

These Terms, the order confirmation, and policies or operating rules posted by Pillitteri concerning the Service form the entire agreement regarding the subject matter and supersede prior or contemporaneous proposals, communications, agreements, and earlier versions, whether oral or written. If terms conflict, mandatory law prevails, followed by specific terms expressly presented for the applicable product, booking, promotion, membership, subscription, or order; then the Shipping, Refund, and Wine Club sections above; then these general Terms.

4.24 Changes to the Terms or Service

The current version is posted on the Site. We may update, change, or replace any part by posting a revised version and changing the effective date. Where required by law or where a change materially affects an active subscription, we will provide additional notice. Continued use after the effective date constitutes acceptance only to the extent permitted by law. Changes do not retroactively remove rights that accrued before they took effect.

5. Privacy Policy

5.1 Scope and accountability

Pillitteri is committed to safeguarding the personal information of Site visitors, customers, members, subscribers, booking guests, and other individuals. This Privacy Policy explains how we collect, use, disclose, retain, transfer, safeguard, and provide access to personal information in connection with the Site and Service. It is intended to address applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, and substantially similar law.

Pillitteri Estates Winery Inc. is the organization responsible for personal information under its control and is the data controller where that term applies. We designate an accountable person or Privacy Officer to oversee compliance. Contact details appear in section 6.

5.2 Personal information we may collect

Depending on how you interact with us, we may collect, store, and use:

• device and usage information, including IP address, approximate geographic location, browser type and version, operating system, referral source, visit duration, page views, navigation, device identifiers, and Site interactions;

• transaction information, including products and services considered or purchased, order history, booking details, membership or subscription details, delivery information, invoices, refunds, and communications about a transaction;

• identity and contact information, including name, date of birth or age-verification information where required, billing and shipping addresses, email address, telephone number, account credentials, and identification confirmation;

• payment-related information. Payment processors ordinarily handle complete payment-card data; we may receive billing status, transaction identifiers, a payment token, card type, expiry information, or limited digits needed to administer transactions and recurring charges;

• information you provide when registering, opening an account, joining the Wine Club, subscribing to services or communications, entering a contest, completing a contact or blog-comment form, making an inquiry or complaint, or communicating with us;

• marketing and preference information, including consent status, communication choices, interests, event participation, promotion response, and survey feedback;

• content submitted for publication, such as a review, comment, testimonial, photograph, or other Submission; and

• any other personal information you choose to provide or that we are permitted or required by law to collect.

5.3 Cookies and similar technologies

A cookie is information sent by a web server and stored by a browser, then returned when the browser requests a page. We may use session cookies, which generally expire when the browser closes, and persistent cookies, which remain until they expire or are deleted, to maintain carts or sessions, recognize returning users, remember preferences, support security, measure traffic, personalize experiences, and administer the Site. We and approved providers may also use pixels, tags, local storage, software development kits, and similar technologies.

We may use Google Analytics and other analytics or advertising providers. These providers may generate statistical and other information about Site use through cookies or similar technologies and use it to provide reports and services. Google explains its privacy practices at policies.google.com/privacy. Most browsers permit users to reject or delete cookies, and the Site may offer consent or preference controls where required. Blocking cookies may reduce Site functionality. Cookie choices do not necessarily stop essential technologies needed for security, checkout, account access, or other requested services.

5.4 Purposes for collecting, using, and disclosing information

We may handle personal information for purposes that include:

• administering, operating, securing, troubleshooting, and improving the Site and Service;

• personalizing browsing and recognizing preferences;

• registering and authenticating accounts and enabling use of available services;

• processing and delivering purchases, bookings, subscriptions, Wine Club memberships, returns, exchanges, refunds, invoices, payments, and recurring charges;

• verifying legal age, identity, eligibility, delivery, fraud, and regulatory requirements;

• sending requested goods, services, order confirmations, statements, invoices, service messages, notices, and customer support;

• responding to inquiries, complaints, claims, disputes, chargebacks, and legal or regulatory matters;

• sending email notifications, newsletters, promotions, and other marketing communications where requested, consented to, or otherwise permitted by law, and recording opt-outs;

• conducting analytics, research, forecasting, audience measurement, service development, and producing aggregated or de-identified statistics that do not identify an individual;

• publishing and using information submitted for publication in accordance with the licence granted and any specific notice;

• protecting our rights, property, users, employees, partners, and the public; preventing fraud and reducing credit risk; and establishing, exercising, or defending legal claims; and

• meeting legal, accounting, tax, liquor, consumer-protection, recordkeeping, security, and compliance obligations.

5.5 Consent and lawful bases

We obtain consent where required and identify purposes at or before collection through this Policy, checkout, account or membership forms, cookie controls, contest rules, and other notices. Depending on the law and context, we may rely on consent, performance of a contract, steps requested before entering a contract, compliance with law, protection of vital interests, or our legitimate interests in operating, securing, improving, and protecting the business, provided those interests are not overridden by applicable individual rights. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice; withdrawal may prevent us from providing a requested Service.

5.6 Marketing communications

We will not provide personal information to a third party for that third party's direct marketing without express consent where consent is required. We do not sell or rent personal information. We may send Pillitteri newsletters and marketing communications by email, text, post, or similar technology only where we have consent or another lawful basis. Each commercial electronic message will include the identification and unsubscribe information required by applicable law. You can unsubscribe using the message link or by contacting us. Transactional, safety, billing, delivery, membership administration, and other service messages may continue where necessary to provide an active Service or comply with law.

5.7 Disclosures and service providers

We may disclose personal information, only as reasonably necessary and permitted by law, to:

• our employees, officers, affiliates, agents, professional advisers, suppliers, and subcontractors;

• Shopify, payment processors, subscription platforms, email and marketing providers, analytics providers, IT and cloud providers, fraud-prevention providers, customer-support systems, booking providers, and other vendors that help operate the Site and Service;

• couriers, carriers, warehouses, fulfillment providers, and delivery recipients;

• government, regulatory, law-enforcement, court, tribunal, or other competent authorities where required or permitted by law;

• persons involved in existing or prospective legal proceedings, or as reasonably necessary to establish, exercise, or defend legal rights, prevent fraud, or reduce credit risk;

• a purchaser, investor, lender, adviser, or successor in connection with a proposed or completed financing, reorganization, merger, sale, or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements; and

• another person with your direction or consent.

Where we reasonably believe a person may apply to a court or competent authority for disclosure and that the authority would likely order disclosure, we may preserve and disclose information as permitted by law. Except as described in this Policy, required by law, or authorized by you, we will not provide personal information to third parties. Service providers may use personal information only for authorized purposes or as independently permitted by law.

5.8 International processing and transfers

Personal information may be stored, processed, or transferred among countries in which Pillitteri or its service providers operate, including Canada and the United States. Those countries may have privacy laws different from, or not equivalent to, the laws in your home jurisdiction or the European Economic Area. Information may be accessible to courts, law-enforcement, national-security, or regulatory authorities under local law. Where required, we use a recognized transfer mechanism or contractual and organizational safeguards. By submitting information for public posting, you understand it may be available worldwide and that we cannot control every subsequent use or misuse by others.

5.9 Security and privacy incidents

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to reduce the risk of loss, theft, misuse, unauthorized access, disclosure, copying, alteration, or destruction. No Internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Where required by law, we assess privacy incidents, keep records, notify affected individuals and regulators, and take reasonable mitigation steps.

5.10 Retention and disposal

We retain personal information only as long as reasonably necessary for identified purposes and to meet legal, accounting, tax, liquor, consumer-protection, warranty, fraud-prevention, dispute, and recordkeeping requirements. Retention periods vary by record type and context. When information is no longer required, we destroy, erase, or anonymize it using methods appropriate to its sensitivity, subject to lawful backups and legal holds.

5.11 Access, correction, and identity verification

You may submit a written request for access to personal information we hold about you and ask how it has been used or disclosed. You may also challenge its accuracy or completeness and request correction. We will respond within the period required by applicable law and may lawfully withhold or sever information in limited circumstances, including where it concerns another person, is protected by privilege, or cannot be disclosed by law. If we refuse access or correction, we will explain the reason where required and provide available complaint information.

We may require reasonable evidence of identity before responding. Please do not send a passport, utility bill, or other sensitive identification unless we specifically request an appropriate and secure method. Access will be provided at minimal or no cost as required by law. If a minimal fee is legally permitted, we will provide the approximate cost in advance and proceed only with the agreement required by law.

5.12 Privacy choices and additional rights

Depending on the law that applies, you may have rights to withdraw consent; access, correct, update, or delete information; restrict or object to processing; receive portable information; object to direct marketing; and complain to a privacy regulator. Where GDPR or UK GDPR applies, you may also have rights to erasure, restriction, data portability, objection to legitimate-interest processing, withdrawal of consent without affecting earlier lawful processing, and review of certain automated decisions. Rights may be limited by lawful exceptions. You may opt out of email marketing at any time, and we will continue only communications that remain lawful and necessary.

5.13 Children and alcohol-related services

The alcohol-related Service is not directed to children or persons below the applicable legal drinking age. We do not knowingly permit such persons to purchase or receive alcohol. If you believe an ineligible minor has provided personal information or used an alcohol-related account, contact us so we can investigate and take appropriate action.

5.14 Third-party websites

The Site may link to third-party websites, platforms, plug-ins, or services. Their privacy policies and practices apply to their handling of personal information, and Pillitteri is not responsible for those practices. Review the relevant third-party notice before providing information.

5.15 Updating information and policy amendments

Please tell us if personal information we hold about you should be corrected or updated. We may amend this Privacy Policy by posting a revised version and changing the effective date. We will provide additional notice or obtain consent where required by law.

5.16 Complaints and regulatory rights

Questions or complaints about our privacy practices should first be directed to us using section 6. We will investigate and respond as required by law. You may also have the right to complain to the Office of the Privacy Commissioner of Canada, a provincial privacy commissioner, an EEA data-protection authority, the UK Information Commissioner's Office, or another competent regulator, depending on where you live and which law applies.

6. Contact Information

For orders, deliveries, returns, exchanges, refunds, bookings, Wine Club, subscriptions, or general inquiries:

Email: winery@pillitteri.com

For questions about these Terms of Service or the online store: